Payment Policy

Last updated: 27/09/2025

Thank you for shopping with ÉLOREA.
This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding billing and order security.

1. Accepted Payment Methods

We accept the following secure payment methods:

  • Credit & Debit Cards (Visa, Mastercard, American Express, Discover)

  • Stripe Payments

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are processed securely through Stripe, a PCI-compliant payment gateway.


2. Payment Processing

  • Your payment method will be charged at the time of purchase.

  • Once your payment is confirmed, you will receive an order confirmation email containing your order details.

  • All transactions are encrypted and processed through Stripe’s secure server.

We do not store or have access to your full payment information.


3. Billing Information Accuracy

You agree to provide current, complete, and accurate purchase and account information for all orders made through our store.

This includes:

  • Correct billing address

  • Correct shipping address

  • Valid payment method

If any information is incorrect, your order may be delayed or canceled.


4. Payment Verification & Security

To protect our customers from fraud:

  • Stripe may require additional verification (e.g., 3D Secure, bank authorization).

  • Orders flagged for review may require identity confirmation before shipment.

  • ÉLOREA reserves the right to cancel any order that fails verification or appears fraudulent.


5. Pricing & Currency

All prices on our website are listed in USD (United States Dollar) unless otherwise stated.

Taxes and shipping costs (when applicable) will be displayed at checkout before payment is completed.


6. Declined or Failed Payments

If your payment is declined:

  • Double-check your card details

  • Ensure your billing address matches your bank

  • Confirm available funds with your bank

  • Try another payment method

ÉLOREA is not responsible for fees or charges from your bank or card issuer.


7. Subscription Payments (If Enabled)

If you choose a subscription option:

  • Your card will be billed automatically at the chosen interval.

  • You can modify or cancel your subscription at any time through your account or by contacting support.

  • All subscription payments are securely managed by Stripe.

(If you don’t offer subscriptions, let me know and I’ll remove this section.)


8. Chargebacks & Payment Disputes

If you have any issues with your order, please contact us first at:
support@eloreabeauty.com
We will resolve the issue promptly.

Filing an unnecessary chargeback may result in account restrictions or order cancellation.


9. Contact Us

If you have any questions about our Payment Policy or billing, please contact us:

Email: support@eloreabeauty.com

Phone: +1 929-338-1460

Address: 30 North Gould Street, WY 82801, United States

Opening Time: 09:00 AM - 05:00 PM EST