Last updated: 27/09/2025

Thank you for shopping with ÉLOREA.
This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding billing and order security.

Accepted Payment Methods

ÉLOREA securely processes payments through Shopify Payments, which supports a wide range of trusted payment methods:

• All major credit and debit cards (Visa, Mastercard, American Express, Discover)
• Apple Pay
• Google Pay
• Shop Pay
• PayPal

All payments are encrypted and processed securely through Shopify’s PCI-compliant payment gateway.

Payment Processing

Your payment is charged at checkout once your order is confirmed.
We do not store or have access to your full payment details—Shopify Payments handles all sensitive information securely.

If a transaction is declined, please contact your bank or try another payment method.

 

Billing Information Accuracy

You agree to provide current, complete, and accurate purchase and account information for all orders made through our store.

This includes:

• Correct billing address
• Correct shipping address
• Valid payment method

If any information is incorrect, your order may be delayed or canceled.

Payment Verification & Security

To ensure secure transactions, some orders may require additional verification, such as:

• Address confirmation
• Identity confirmation from Shopify Payments
• Reprocessing the payment if it fails authentication

If additional verification is needed, you will be contacted by email.

 

Pricing & Currency

All prices on our website are listed in USD (United States Dollar) unless otherwise stated.

Taxes and shipping costs (when applicable) will be displayed at checkout before payment is completed.

Declined or Failed Payments

If your payment is declined:

• Double-check your card details
• Ensure your billing address matches your bank
• Confirm available funds with your bank
• Try another payment method

ÉLOREA is not responsible for fees or charges from your bank or card issuer.

Subscription Payments

If you choose a subscription option:

• Your card will be billed automatically at the chosen interval.
• You can modify or cancel your subscription at any time through your account or by contacting support.
  

(If you don’t offer subscriptions, let me know and I’ll remove this section.)

Chargebacks & Payment Disputes

If you have any issues with your order, please contact us first at:
support@eloreabeauty.com
We will resolve the issue promptly.

Filing an unnecessary chargeback may result in account restrictions or order cancellation.

Contact Us

If you have any questions about our Payment Policy or billing, please contact us:

Email: support@eloreabeauty.com

Phone: +1 929-338-1460

Address: 30 North Gould Street, WY 82801, United States

Opening Time: 09:00 AM - 05:00 PM EST