Refund Policy

Last updated: 27/09/2025

At ÉLOREA, we want every experience with our brand to feel smooth, transparent, and supportive. While we stand behind the quality of our botanical skincare products, we understand that situations may arise where a return or refund is needed.

Please review our policy below.

30-Day Refund Window

You may request a refund within 30 days of receiving your order if:

  • Your item arrives damaged, defective, or incorrect, 
  • Your order does not arrive due to a shipping issue.

Because our products are personal-care items, we cannot accept returns of opened or used products for safety and hygiene reasons.

Eligibility for Refunds

We gladly offer replacements or refunds in the following cases:

✔ Damaged or defective product

If your item arrives damaged or unusable, please contact us within 48 hours with a photo of the issue.

✔ Wrong item received

If you received an item different from what you ordered, we will replace it at no cost.

✔ Lost, missing, or never delivered

If tracking shows your package was lost, we will issue a replacement or refund.

✔ Unopened items (within 30 days)

If the product is unopened, unused, and in original condition, we may approve a return.

Non-Returnable Items

For hygiene and safety reasons — and due to our fulfillment partner’s policies — we cannot accept returns on:

  • Opened or used skincare products
  • Items without original packaging
  • Products purchased on sale or through promotional events
  • Gift cards

This ensures product integrity and safety for all customers.

How to Request a Refund

To start a refund or replacement request, please contact us at:

📩 support@eloreabeauty.com

Include:

  • Your full name
  • Order number
  • Description of the issue
  • Photo evidence (if applicable)

Our support team will review your request within 24–48 hours.

Refund Processing

Once approved:

  • Refunds will be processed to your original payment method .
  • Processing time may vary depending on your bank or credit card provider.
  • Replacements will be shipped promptly at no additional cost.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account.
  2. Contact your credit card provider (processing times vary).
  3. If you still have concerns, contact us at support@eloreabeauty.com and we will assist.

Contact Us

For any refund or replacement questions, reach out to our support team:

Email: support@eloreabeauty.com

Phone: +1 929-338-1460

Address: 30 North Gould Street, WY 82801, United States

Opening Time: 09:00 AM - 05:00 PM EST