Refund Policy

Last updated: 27/09/2025

At ÉLOREA, we want every customer to feel confident in their purchase.
Because our products are made fresh and fulfilled through our manufacturing partner Supliful, we follow strict safety and hygiene guidelines.

Below is our 30-Day Satisfaction Guarantee, designed to protect both you and your product experience while remaining fully compliant.

30-Day Satisfaction Guarantee

If you are not satisfied with your purchase within 30 days of receiving it, please contact us at support@eloreabeauty.com and we will be happy to assist you.

Our guarantee allows you to request:

✔ A replacement (if your item arrives damaged, leaking, defective, or incorrect)

✔ Store credit (if there is an issue with the product experience)

For safety reasons, we cannot accept returns of opened beauty or ingestible products.
This policy keeps all customers safe and ensures product quality, in accordance with Supliful’s requirements.

Returns We Cannot Accept

Because our products are consumable and made in hygienic conditions, we cannot accept physical returns of:

  • Opened or used products

  • Unsealed items

  • Products that have been tampered with

  • Products removed from their original packaging

These restrictions follow FDA and Supliful fulfillment policies.

Damaged, Incorrect, or Defective Items

If your order arrives:

  • damaged

  • leaking

  • incorrect

  • missing items

Please contact us within 48 hours of delivery with:

  1. Your order number

  2. Photos of the product + packaging

  3. A brief description of the issue

We will immediately arrange a free replacement or store credit, depending on the situation.

Refunds & Store Credit

If your request is approved:

  • Replacements will be shipped at no additional cost

  • Store credit will be issued in the form of a digital gift card

Please allow 3–5 business days for processing.

We do not issue refunds to the original payment method unless required by law.
This keeps us aligned with Supliful’s no-return policy for consumed or opened items.

Order Cancellations

Orders can only be canceled before they enter fulfillment.
Once production or fulfillment begins, the order can no longer be modified or canceled.

Please contact us immediately if you need to update your order:
📩 support@eloreabeauty.com

Lost or Stolen Packages

If tracking shows “Delivered” but you did not receive your package:

  • First check with neighbors or property staff

  • Wait 24 hours (carriers often scan early)

If still not found, contact us.
We will assist you in filing a claim and provide a solution based on the situation.

Contact Us

For any refund or replacement questions, reach out to our support team:

Email: support@eloreabeauty.com

Phone: +1 929-338-1460

Address: 30 North Gould Street, WY 82801, United States

Opening Time: 09:00 AM - 05:00 PM EST